Client Care Services
We tailor our care to meet each client’s unique needs. From daily living support to specialized healthcare assistance, our team works closely with you and your family to ensure comfort, dignity, and peace of mind – every step of the way.
True care is built on dignity, compassion, and trust, ensuring every client feels valued, respected, and supported.Mike Paddock CEO of Genuine
Personal care
We support our clients with daily routines in a way that respects their dignity and personal preferences, ensuring they feel comfortable and secure.
Skilled assistance with daily bathing, grooming, and dressing routines.
Professional attention to skin care, preventative positioning, and hygiene.
We assist with g-tubes and bowel, catheter and colostomy routines with comfort and dignity.
Meal planning and prep, managing special diets, and feeding assistance.
Assistance with light housekeeping, laundry, and linen changes.
Safe implementation of proper transfer techniques and mobility support.
Medical care
Our growing team of Registered Nurses (RN), Licensed Practical Nurses (LPN), and certified Health Care Aides (HCA) deliver care with expertise and compassion.
We track, provide timely reminders, and administer prescribed medication including injections.
Monitor and assess wounds, as well as change dressings and provide long term management.
Assistance with diabetes management, as well as care for various catheters including CVC and PICC lines.
Regular monitoring of blood pressure, pulse, and other key health metrics.
Regular evaluation of functional status, including mobility and range of motion assessments.
Health monitoring
Our care team monitors health, medications, daily activities, and overall well-being, helping clients stay safe and comfortable at home while reassuring families.
Regular tracking of vital signs such as blood pressure, heart rate, and temperature.
Support with medication reminders and adherence to prescribed schedules.
Observation of physical and cognitive changes for early intervention.
Assistance with maintaining healthy daily routines and habits.
Monitoring of overall well-being, comfort, and safety in the home.
Respite & social support
We believe in caring for the whole person, not just their physical needs, but their emotional well-being too.
One-on-one attention and meaningful conversation.
Safe, reliable transportation to appointments, errands, and social outings.
Engaging activities from games to favourite hobbies.
Help keeping in touch with family and managing important communications.
Assistance with mail, paperwork, and keeping the home running smoothly.
Private care
Every person’s needs are different, and that’s what guides our care. Whether you’re looking for daily support or help through a challenging time, our team adapts to what works best for you.
A familiar face and helping hand during hospital stays or rehabilitation.
Additional one-on-one attention and companionship for your loved one.
Compassionate support focused on comfort and dignity during this sensitive time.
Support during important family events, celebrations, and other occasions.
Help with the everyday routines that make home feel like home.
Care that adapts to your unique situation, delivered with understanding and respect.
Reporting & communication
Through regular updates and detailed care notes, we keep everyone informed and connected, so that we can work together to take the best care of our clients.
Simple, reliable tracking systems to ensure medications are taken safely and on time.
Monitoring skin and wound health, with detailed notes to prevent further concerns.
Recording measures and observations related to range of motion and mobility.
Periodic reviews to see what’s working well and what we may need to adjust.
Personalized care plans that balance each client’s medical needs and preferences.