Get in touch
Choosing the right care for your loved one is important, and we’re here to help every step of the way. Whether you have questions or just want to learn more about home care options, our caring team is ready to listen and guide you.
Listening comes first – because the best care begins with understanding.Mike Paddock CEO of Genuine
Serving communities in British Columbia, Alberta, & Saskatchewan
For over 24 years, we’ve helped clients live well at home, wherever they are. From urban centres to rural towns, we’re proud to bring compassionate, reliable care to communities across Western Canada.
Frequently asked questions
We offer a wide range of services, including personal care, companionship, meal preparation, light housekeeping, medication reminders, wound care, and more. Our services and caregiver teams are tailored to meet each client’s specific needs. Explore our full range of services here.
Yes, all of our caregivers are thoroughly screened, trained, and certified in essential skills like CPR and First Aid. We also provide ongoing training to ensure they stay up-to-date on best practices.
We proudly serve families in communities throughout British Columbia, Alberta, & Saskatchewan.
Yes, care is available day and night. Whether you need overnight support, around-the-clock care, or anything in between, our team is here to ensure you never worry about gaps in care.
For urgent situations, we can often start care within hours of your first call. Typically, we’ll have a caregiver in your home within 24-72 hours after discussing your needs with you.
Getting started is easy. Just call us, send an email, or fill out our online form. We’ll schedule a free in-home consultation to understand your needs and design the right care plan for you.
Consistent care is important for your comfort and peace of mind. We work hard to maintain regular caregivers in your home. If any changes are needed, we’ll notify you in advance and ensure you’re comfortable with any temporary caregivers.
As your needs change, your home care should too. Whether you need more support or different types of care, just let us know. We’ll adjust your care plan to ensure you’re getting the right support at home.
Our caregivers are closely supervised, and we conduct regular check-ins and assessments to ensure the highest standards of care.
The cost of care is determined based on the services you need. Book a free care consult where we can understand your needs and give you an idea of the costs.
For WCB or CDHCI clients, we handle all billing directly. For private pay clients, we send monthly invoices directly to you. Learn more here.